Last Updated February 2021
Angela Jones & Peter Jones Trading As AJ’s Classic Cakes (“we”, “us”, “our” or “AJ’s Classic Cakes”) is committed to protecting and respecting your privacy and using any information you provide to us responsibly within www.ajclassiccakes.com (site).
Telephone: 07815 297539
We may collect and use your information in the following ways:-
Collection of Data
* At the time that you place an enquiry or cake order with us;
* When you enter a competition or promotion and/or when you report a problem with our site;
* We may keep a record of your correspondence when you contact us;
* Any other additional information you provide about yourself including the email address you use;
Use of Data
* Information to assist with the processing of the cake order.
Disclosure of Shared Information: We do not share any of your personal data that we collate with other third parties.
Cookies Policy – AJ’s Classic Cakes
Last Updated February 2021
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Cookies cannot carry viruses or install anything harmful on your computer. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
Third Party Cookies
1. Google Analytics web tool is used to collate data showing how visitors engage with our website identifying trends to assist us in improving the overall customer experience. Google Analytics collects the data anonymously and does not keep individual visitors information. For more information regarding Google Analytics cookies and how to opt out of making your site activity available, go to the Google Analytics Help Page.
2. www.stripe.com is used to process all card transactions undertaken through the online Cake Shop. For more information please refer to their Cookies Policy.
How can I control Cookies?
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings – the Help function within your browser should tell you how.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Angela Jones & Peter Jones Trading As AJ’s Classic Cakes
Terms and Conditions Last Updated February 2021
By placing an order with AJ’s Classic Cakes (to be known as AJCC), the customer will be deemed to have read, understood and agreed to these Terms and Conditions.
1.0 Governing Law
1.1 These Terms and Conditions and any separate agreements whereby AJCC provides the customer and/or recipient with services shall be governed by and construed in accordance with the laws of United Kingdom.
2.0 Intellectual Property
2.1 All rights, including copyright, trademarks and other intellectual property rights, within this website are owned by or licensed to AJ’s Classic Cakes.
2.2 These rights apply to website content including inter alia graphic design, cake product wording, imagery, and social media content.
2.3 Anyone using the website and its content is not granted any rights in relation to AJCC’s intellectual property rights.
2.4 All rights are reserved and any disclosure, reproduction, printing or reliance of the site content without prior written approval is strictly prohibited.
3.0 Cake Orders
3.1 Cake Orders can be requested through the Online Cake Shop, via the Contact Us page within the website, by email, telephone and Social Media messaging service.
3.2 Customers must provide at least 5 calendar days’ notice of the delivery date. Early notification is required for large orders and Events/Special Gatherings to secure the delivery date.
3.3 For last minute orders, please contact the Baker to ascertain whether this can be achieved within the short timescales.
3.4 If customers wish to change their cake order (cake content and/or delivery details) AJCC will do their best to accommodate provided sufficient notice has been given to the Baker. Any changes are at the discretion of AJCC.
4.0 Hand Delivery Information
4.1 AJCC hand deliver within a 20 mile radius of their base in Balsall Common, West Midlands, United Kingdom.
4.2 All cakes are freshly baked to order, gift wrapped and delivered to your door personally by a member of the Baker’s Team. Delivery costs may apply (See 5.0 Delivery Costs).
4.3 At the point of delivery, it is incumbent upon the recipient to check that the cake order is correct and/or the cakes are in a good state. If there should be any queries concerning the cake order, this must be advised at the time of delivery in order that AJCC may resolve the matter as soon as possible.
Please note that when cakes have been delivered to a third party, the third party must also adhere to these Terms and Conditions.
4.4 The cake order will be returned to AJCC if the customer/recipient is not at the delivery address on the designated date and time agreed. Thereafter, the customer will be responsible to collect the cakes from AJCC themselves.
4.5 AJCC is not responsible for damage caused to the cakes once they have been delivered to the customer or their nominated third party.
5.0 Delivery Costs (Catchment area denoted under 4.1 Delivery Information).
5.1 £5 for each cake order worth less than £50 (cost per delivery address).
5.2 Free delivery for each cake order worth £50 or more.
5.3 Free delivery for residents of Balsall Common and Berkswell villages.
6.0 Payment Terms
6.1 All payments are taken in Pound Sterling (GBP) only.
6.3 Bespoke cake orders arranged directly with the Baker can be paid by card (via telephone) through www.stripe.com or bank transfer. Payment of cleared funds must have been received by AJCC before the cake order can be processed.
6.4 Bespoke cake orders may require a non-refundable/non-transferrable deposit to secure the order and delivery date where the sum will be determined and advised to you by the Baker.
7.0 Cancellation and Refunds
7.1 Please give at least three full calendar days’ notice to cancel the cake order. A refund will be given if full payment has already been made in advance but AJCC reserve the right to charge for any costs already incurred.
7.2. If cancellation is given less than three full calendar days’ prior to the delivery date, AJCC reserve the right to charge for any costs already incurred rather than give a full refund.
7.3 If a deposit has been paid to secure the cake order, this is non-refundable/non-transferrable – see 6.4 Payment Terms above.
8.0 Shelf Life and Storage
8.1 It is the responsibility of the recipient to comply with the storage instructions and consume the cake(s) within the recommended shelf life provided by AJCC.
8.2 The overall taste of the cakes is based on personal preference and can be subjective therefore AJCC cannot accept the return of cakes. Likewise, refunds will not be given for any cake consumed as consumption is viewed as acceptance that the cake is satisfactory.
9.0 Collect from the Baker
9.1 Cake orders may be collected from the Baker provided a date and time is mutually agreed with the Baker.
9.2 When the cake(s) is ready for collection, it is the responsibility of the customer to collect their order at the agreed date and time.
10.0 Postal Brownies
10.1 AJCC deliver within a 20 mile radius of their base in Balsall Common Village, Near Coventry and this also applies to postal delivery of brownies. If delivery is outside this remit please contact the Baker (through the Contact Us Page on the website) to ascertain whether your request can be accommodated.
10.2 £5.00 postage & packaging will be applied for each batch of brownies.
10.3 The brownie parcel leaves AJCC’s premises in perfect condition, therefore, AJCC does not accept any responsibility for its condition upon arrival to the recipient via a third party.
10.4 Postal deliveries cannot be made to P.O. Box addresses. Deliveries to hospitals, military bases, business addresses and Universities will be handed to the Main Reception or the Mailing Room prior to internal distribution.
10.5 AJCC does not accept responsibility if there is no one at the delivery address to receive the postal brownie parcel as the product is perishable with a short shelf life.
10.6 The brownie order will be returned to AJCC if the customer/recipient is not at the delivery address on the designated date and time agreed. Thereafter, the customer will be responsible to collect the brownies from AJCC themselves.
10.7 Unforeseen Circumstances: Whilst every effort will be made to meet the customers postal brownie order, cancellations or variation may be necessary as a result of an Act of God, War, Fire, Flood, Drought, Severe Weather or other causes beyond the control of AJCC.